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Terms & Conditions
MATHS WORKSHOP BOOKING TERMS & CONDITIONS
Customers must inform their teacher of any health issues that may be relevant, including changes in a child’s health or wellbeing prior to the start of a class.
Customers must follow health and safety procedures as advised to them by their teacher.
Customers should arrive promptly for classes to avoid disruption to the rest of the class.
Spaghetti Maths may, at its own discretion, refuse a customer entry to a session or sessions, if it is felt that the customer’s behaviour is unacceptable.
Spaghetti Maths promotes good behaviour in it's clubs. While attending the club we expect all children to behave appropriately. Poor behaviour when attending the club will be reported to the school and continued poor behaviour over more than one session will lead to children being refused access to the club. This is for health and safety reasons and to ensure the club is enjoyable for everyone else that is attending. No refunds will be given for sessions missed due to poor behaviour.
Fees / refunds / cancellations
Fees are payable in advance for the workshop/half-term/term as advised by your Spaghetti Maths teacher.
In the event that a child is unable to attend a class or classes, due to sickness, holiday or a decision by the customer not to attend, we regret that we are unable to automatically refund payment as this secures an ongoing place on our programme. Refunds are at the discretion of the Spaghetti Maths teacher and in any event, will incur a minimum admin fee of £25.
In the case of workshops, Spaghetti Maths is under no obligation to provide refunds for cancellations received less than seven working days before the commencement of the workshop.
In the event of a lesson being cancelled at short notice (less than 48 hours notice) by a teacher, customers will be credited for that lesson on the following invoice, unless the lesson has been rescheduled.
If a customer’s cheque is returned from the bank unpaid, a £10 administration charge may be applied.
For class cancellations, teachers will give as much notice as possible. In the event of a last minute class cancellation, customers will be notified by text message or call to their mobile phone. Please ensure you provide your teacher with up-to-date contact details.
In the case of adverse weather, where a session goes ahead, when the venue has been judged by the teacher to be accessible and safe, Spaghetti Maths is under no obligation to refund sessions that may be missed in the event of adverse conditions local to yourselves preventing you from attending the session.
Class times & venues
It is occasionally necessary to change the time or venue of a class. This will only be done if absolutely necessary and we will do our best to keep class times as similar as possible but unfortunately this cannot always been guaranteed.
Although rare, there may be occasions when we will need to have a different teacher taking your session (as teachers fall ill, are on leave etc). In addition, due to the thorough nature of our training, we may occasionally need to have a new teacher taking the session. They are always fully trained at this point but they need to teach a series of classes in order to complete their professional development. We will always endeavour to provide advance warning of a different teacher but unfortunately cannot always guarantee to do so.
Our teachers regularly survey customers to ensure that they are very happy and satisfied with the service provided and can support us with positive developments for the future.
Should any issues arise, please speak to the local franchise owner where appropriate in the first instance. Customers can also contact Head Office on the details below and the Spaghetti Maths team will make every effort to resolve the matter satisfactorily.
T: 0115 919 3911
Spaghetti Maths Limited and its affiliates ("Spaghetti Maths" or "we") provide its content on this website (the "Site" and "Site Content") subject to the following terms and conditions (the "Terms").
We may periodically change the Terms, so please check back from time to time. These Terms were last updated on 1st September 2015. By accessing and using this Site, you agree to these Terms.
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